Reflections
The Express Glass Official Blog

Are You a Visionary on Target Breaking Glass Walls?
19 June 2018
  • Building Glass
  • Glass Repairs

Visionary leaders in the workplace recognise trends before they become trends, they break down glass walls to stay ahead of competitors. They anticipate the future by recognising important business shifts and create new trends.

If you’re wanting to be one of those visionary leaders, below are 5 early stage business developments that are fast becoming the norm and will serve to re-shape 2020 businesses.

Choosing to smash the glass wall and respond to these could, very well, separate your company from the rest or perhaps not – don’t be left in that glass house.

Are you on target?

Here are the top 5 most critical considerations to ensure your business is on target for 2020 readiness:

1. 24/7/365 Customer Access 

Customers want, what they want when they want it. Business can be challenged to provide their customers with access to their service 24/7/365 with the ever-changing world of technology.

The ongoing business challenge will be continuing to provide solutions that can evolve and mature to accommodate the latest and future technologies for today's customer.

Emergency glass services 24/7365, Australia-wide.

2. Contractor/Freelancer Workforce

Millennials (and others) are willing to trade the security of 9 to 5 work arrangements for the independence that comes with contract and project-based work.

It’s critical that business leaders anticipate the growth of the free agent workforce which is based on a contractor/ freelancer operating model that accommodates project-based work and, builds a network of ‘best of breed’ contractors/ freelancers.

Australia-wide glaziers.

3. Customized Service Offerings

Building the capability to deliver customized services to a customer's exact specifications - a capability that increases customer satisfaction and loyalty.

The challenge for business is to provide and/or continue to provide a customised end to end service – to adapt as technology and processes change.

At Express Glass we continue to adapt by providing highly-qualified and accredited project managers and glaziers to ensure every facet of your building glass project is managed from start to finish, covering every little nuance and detail.

4. Location Independence

Businesses that take advantage of virtual offices using remote computing, video meeting and other technologies enable them to run more effectively and independently of a physical location.

Of course, some businesses require bricks and mortar, for example, warehousing but areas of these businesses can still run remotely, such as back office staff.

A business that can operate through a remote workforce, the more likely it is to attract the best and brightest talent available, just like our glaziers across Australia whose office is their truck

5. Hyper Workday Flexibility

The combination of a contractor/freelancer-rich operating model and location independent operations enables a new level of workday flexibility.

The traditional 9 to 5 workday is fast becoming the abnormal surpassed by one that accommodates work being performed by remote workers throughout the entire day.

By optimizing this trend, a business is better positioned to deliver on the 24/7/365 customer access requirements as described above.

Regardless of the industry your business currently operates in, these top 5 are affecting your business today, whether you like it or not.

So, use these 5 considerations to reimagine or fine-tune your strategic direction and make your business is on target to be indispensable by 2020, just like Express Glass.

We’re continually evolving our business to ensure we’re on target for 2020 readiness, that’s why we believe we are the leaders in emergency building glass.

About Express Glass 

Leaders in emergency building glass repairs and replacement 24/7/365, Australia-wide book now or call 1300 666 234.

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